Friendly Systems Newsletter May 2008

Extend Your Reach With SageCRM

With the recent releases by Sage of Extended Enterprise offerings for both Sage MAS 90/200 and Sage Accpac ERP, SageCRM is now tightly integrated with both products. What this means is there is now a CRM (Customer Relationship Management) module for your ERP system.

SageCRM is a web-based, SQL database application that offers the capabilities to handle marketing activities, lead generation, and sales pipeline activity. It can also handle customer support issues, make monitoring collection issues easier and more efficient, and a host of other tasks.

With the integration with Sage ERP systems, duplicate data entry is a thing of the past. Depending on security settings, your salespeople can enter quotes and orders directly into your ERP system. SageCRM also integrates with Microsoft Outlook, and can even be launched from within Outlook. SageCRM works great right out of the box, and can also be customized if your needs require it, often without programming.

As part of our ongoing training and certification, Friendly Systems staff has attended online training for SageCRM, and Phil will be in Scottsdale, Arizona the week of June 16-20 for extensive technical training, so that Friendly Systems can provide you with the level of service on the CRM module you have come to expect from us on the Sage MAS 90/200 and Sage Accpac ERP systems.

Sage MAS 90/200 Version 4.3 released

Sage Software has recently released version 4.3 of Sage MAS 90 and Sage MAS 200. Customers on maintenance have most likely received their CDs by now.

Version 4.3 has some exciting new features, including Paperless Office and an expanded set of views for the Business Insights Explorer.

You must not install this CD if you have any custom modifications, extended solutions, or
3rd party products until all of these additions have been updated and tested on the 4.30 version. Call Friendly Systems support line if you have questions.

Recycling CDs and DVDs

During a recent phone call to the company that picks up the trash, I was rather suprised at the limited range of items they would pick up for recycling, so I started looking for alternatives. There is recycling center next to the park where my daughter plays soccer, so I cart a trunkload of paper products there every couple of months. Most grocery stores recycle the plastic bags they hand out, but not other plastics.

I recently found an option for recycling CDs and DVDs:

CD Recycling Center of America
68H Stiles Road
Salem, NH 03079

They accept intact or shredded CDs and DVDs, and also the associated packaging, although paper and non-disk plastic must be kept separate. You can ship just a few CDs in an envelope, or boxloads. The Post Office Media Mail rate is the most economical for small quantities.



Friendly Systems provides Sales/Training/Consulting for Sage Mas 90, Sage MAS 200,  Sage Accpac, and  Sage Businessworks, and Custom programming / Data Conversion services.  See our website at: