Yet more time wasted talking to the wall: Got the assigned case mangler, Alexandra, on the phone, and she repeated the same corporate policy to not warranty the screens on the laptops, and while she admitted she had a boss readily enough, she also claimed she was not allowed to give out his name or phone number. She referred me to a “corporate” (ie not 800) number, where I was routed to the “executive customer service” department, where Danielle served up the same corporate double-speak (HP is redefining “warranty” like Clinton tried to redefine “sex”) and claimed that she could not override the decision of the “case managers”.

Oh, yeah, almost forgot – the person who answered the phone in the case manager department asked me what my “complaint number” was.

Don’t buy HP – they don’t stand behind their products.